Retail & E-commerce: Achieve Hyper-Personalization and Operational Resilience

Deploy Retrieval Augmented Generation (RAG) and Predictive Modeling for Sales to transform customer experience, eliminate stockouts, and maximize lifetime value.

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Our team specializes in Omnichannel Retail Analytics, ensuring unified data across online and physical channels.

The Critical Barriers Slowing Down Retail Innovation

1. The "Ghost Stock" Epidemic

You are losing sales because your system says "in stock," but the shelf is empty. "Phantom Inventory" caused by disconnects between POS, ERP, and the warehouse triggers a "death spiral"—automated replenishment stops ordering, and your revenue for that SKU vanishes.

2. The "Swivel Chair" Productivity Drain

Your high-value teams spend more time copying data between screens than serving customers. This "Manual Integration" tax traps employees in low-value admin work, entering invoices into the ERP and re-keying them into logistics systems, killing operational speed.

3. The Regulatory "Greenwashing" Trap (DPP)

Vague sustainability marketing is now a legal liability. With the EU Digital Product Passport (DPP) coming in 2025, you face audit risks if you cannot cryptographically prove your supply chain origins. You need a Knowledge Graph, not just a spreadsheet, to survive the scrutiny.

4. The "One-and-Done" Customer Churn

You spend a fortune acquiring customers, only to lose them after one purchase. Without a Unified Customer 360 view, you treat loyal online shoppers like strangers in-store. This fragmented experience is the primary driver of churn in an omnichannel world.

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Your Conversion-Driven Retail Strategy: Built on DBO's Proven Framework

Automating the "Swivel Chair"

The AI Back-Office Agents

End the "Swivel Chair" productivity drain. We deploy AI Agents and RPA bots that autonomously handle invoice processing, order entry, and returns management—freeing your team to focus on growth, not data entry.

Intelligent Product Tagging

Fix your catalog data instantly. We use Computer Vision and NLP to automatically tag and categorize thousands of SKUs, ensuring your online search works perfectly and customers can find exactly what they want.

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Predicting Demand & Retaining Loyalty

Unified Customer 360 (Churn Prevention)

Stop treating loyal customers like strangers. We build Customer Data Platforms (CDP) that unify online and offline behavior. Our models predict "next best action," empowering staff to personalize interactions and drive repeat purchases.

Dynamic Inventory Optimization

Don't guess what sells. We use Predictive Demand Forecasting to analyze local trends, weather, and social signals, ensuring you stock the right products in the right locations, minimizing markdowns.

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Real-Time Inventory & Compliance

Curing "Ghost Stock" (Real-Time Visibility)

Stop the "Death Spiral." We build Event-Driven Data Pipelines that unify your POS, ERP, and Warehouse data in real-time. This ensures your inventory numbers are accurate to the second, preventing lost sales and stockouts.

Digital Product Passports (DPP)

Turn compliance into a brand asset. We implement Supply Chain Traceability pipelines that map raw materials to finished goods, ensuring you are ready for EU DPP audits and can prove your sustainability claims.

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Why Trust Us: Our Specialized Approach

Omnichannel Roadmap

Developing a Data Roadmap focused on consolidating fragmented customer data for Omnichannel Analytics and supporting real-time inventory decisions and promotional adjustments.

Customer 360 Architecture

Designing the target Data Architecture necessary for unifying customer interactions across online, in-store, and Generative AI touchpoints to enable profitable hyper-personalization.

Data Monetization Strategy

Identifying new revenue streams through data productization, retail media network optimization, and secure data sharing agreements with suppliers.

Let's Talk Data

We love data and love solving data problem. We're committed to making data understandable !

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24/7 Support.

We are based in UK, but we can support your business in any time zone, we work 24x7.

Impossible? We're on it

Difficult is done at once, the impossible takes a bit longer. If it is possible, consider it done. The impossible, it will be done!

Full spectrum of services

We provide full spectrum of enterprise data services.

Flexible work terms

We understand that every business is different. We work on both fixed cost and time and material basis. We can also provide consultants, who can work alongside your existing team.